FAQs: Get Every Single Answer Here
01
- Can I Contact You At Anytime?
You can send email to us with your question or requirements any time, we will reply to you within 24 hours. Or you can try to leave message on whatsapp: +86 180 690 58658.
Email address: serena@hi-bottle.com
02
- What Is Your MOQ?
There are two different MOQs, one is ready to ship models - no MOQ requested, the other one is normal production models which require 500 - 1000pcs per color/style.
03
- Delivery Time For The Sample And The Production?
3 - 7 days, stock models, without logo
15 - 25 days, reproduced products
04
- What Is Your Payment Options?
a.Paypal and western union: for sample cost or small amount orders.
b. Swift T/T for bulk orders
c. Flexible payment term for cooperated clients
05
- Can I Get Samples?
Of course, we are pleased to provide samples according to clients’ requirement.
Welcome to ask for samples and check them before mass order.
06
- What is the lead time for samples and mass production orders?
Samples: For existing model samples, it takes 2 - 3 working days. If you want samples with your own designs, it takes 7-10 days or even longer. Let’s discuss case by case.
Mass production: Regular delivery time is 25 -30 days after deposit received and artwork/re-production sample confirmed.
07
- What are the materials of bottles?
Our product’s materials include stainless steel 304, stainless steel 316, higi borosilicate glass, PP, AS, all our products are BPA-free.
08
- Can we use dish washer to wash the water bottles?
Use a dishwasher to wash the drink bottles will reduce the service lift of the drink bottle, so we suggest do not use the dishwasher to wash the drink bottles.
09
- Can you accept OEM with logo? What kind of printing technology do you have?
We can accept the OEM with logo, the printing methods include silk printing, two-color printing, thermal transfer printing, water transfer printing, laser engraving logo and 3D UV printing logo, etc. Strongly recommend you to do laser logo on stainless steel water bottles cause it is eco-friendly and won’t fade color, it looks modern and in high quality.
10
- What format of logo or artwork do you accept?
Vector files(cdr, ai) preferred. PDF is also workable sometime.